EXCHANGE & REFUND POLICY
Here at Buskins, we want you to be 100% satisfied with your purchase. If you are not happy with your purchase, you can return it to us within 14 days for a refund, minus the initial S&H cost of shipping your order or 30 days for an exchange. All returns must be unworn and unwashed with original tags attached. The shipping cost on the item(s) being returned/exchanged is not covered by Buskins.
If you receive a defective item or need to process a return or refund, please log into your customer account and submit a return request (directions below):
- Log into your customer account at www.mybuskins.com
- Click My Account at the top of page
- Click Completed Orders
- Find the order you wish to return and click on Return Items
- Fill all necessary information in for your return, do not forget to include reason for exchange, return, store credit, refund, etc.
If you are requesting an exchange for a damaged item, please email pictures of your items, as well as the pack slip you received inside your package, to firstname.lastname@example.org. Please let our shipping manager know you already submitted a request, and be sure to include your order number. Once the request is viewed and verified we will find the best option to fix this problem. If you have any questions please email email@example.com
*Returns takes 3-5 weeks for processing.*
*No returns are accepted without an approved return authorization. Any returns received without authorization or are not in resalable condition or as described in authorization will not be exchanged/refunded and will require shipping cost to be paid to return to customer. Please note enrollment items can not be returned, as these are highly discounted items; used to start your business and sample products.